Discovery - Too big so now clients are just numbers?

I have had it!!!! Discovery your processes SUCK and you are deliberately trying not to send the requested call recording. In my complaint I explained that your emails and online process DOESN'T WORK, I called after not being able to submit the request online and requested it via phone. It has been more than 4 weeks. You sent me this snotty mail:

"Our Sales department advised an email was sent to you on the 31st of October explaining how the process works and how you can go about obtaining the call. Can you please reassess, and view emails dated, 31 October 2023."

My original complaint was logged long before the 31st, and I have also had plenty of calls with your company before this date about the call recording. So go and REVIEW your own ****** calls and notes. I WANT THE CALL RECORDING it is my right and I have requested it on multiple RECORDED calls. STOP sending me these ridiculous emails, pick up the phone and CALL me to discuss this further an email is not how you resolve a complaint.