Discovery too big for your boots. Shame we have to resort to HelloPeter

I asked to speak to a supervisor, held on for 15 minutes listening to your awful music and wasting my 97 year old mother's landline money on the call to you, so I disconnected. Unfortunately we in South Africa now have to rely on complaining to HelloPeter to show you and many other companies in South Africa how you only care about getting our money but are extremely slow, if at all, in giving reasonable service. On 12 August your staff told me that Discovery makes provision for my 97 year old mother to buy her Adult Nappies through her MSA. I could either buy these through Dispensary or just pay for them and then submit my claim. I submitted my claim 11 days ago. Heard nothing. Phoned today. Firstly the REFERENCE No. in your Do-Not-Reply email was incomplete as your staff told me - that is on you, not on mer. I told your staff to look for the bill on the system. She found the Clicks account I submitted and said it was my fault because there was no NAPPI number. Your staff on 12 August said I could just buy the nappies and submit the account. Where was I supposed to get the NAPPI number if I did it that way. ELEVEN DAYS later and Discovery did not even either contact me to say there was a problem, or reject the account so I could take necessary action. I am so very tired of you big corporations that are making so much money that you are so happy to take our money each month (heaven forbid we miss a payment! ( PENALTY PENALTY you are not covered). As my mother is 97 I will not change her medical aid now, but I have today app**** to another medical aid and will be leaving Discovery. Too big for your boots.