BX
Busisiwe X

1 reviews | Active since Jan 2016

25 Jan 2016, 11:49

Discovery thinks they can take us for a ride

After being retrenched I was looking for medical aid I could afford until I get a job. I checked discovery and their brochure had key care plus on R290 for the lowest income band which I am on since I'm unemployed. I called the call centre in December they confirmed that it would be R290 for myself and R290 for my child which brought it to R580, they lady advised that I needed to send them a bank statement or I would be debited a higher amount. I couldn't do this over December so I made peace with a higher debit and than planned on sending them the documents so my February debit would be correct. To my surprise I call today to request the email address I need to send it to and the consultant tells me I can not pay R580 as this is ***** and I need to pay R1133. *****? A quote discovery gave me and based on it added me to the medical aid. To my understanding the call I made where I agreed to your terms and conditions is a contract so why are you not honouring the contract? Mind you before losing my job I was a client for 5 years. What a disgrace! Honour the contract I don't want your apology

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Replies (1)
Discovery Health
Discovery Health's reply28 Jan 2016, 11:31
Official
Hello BXulu,

Thank you for your comment.

When choosing the KeyCare plus plan, premiums are determined based on the members income and other contributing factors. Based on the information provided you did not meet the criteria.

We confirmed that you have been contacted and your concerns addressed. We are sorry that a different outcome could not given to you.

Regards
Discovery Health Servicing