DISCOVERY - They make you feel like a ******** because you have medical history!

The treatment received from Discovery has been appalling and totally humiliating. We were covered on discovery (2 adults and a 3yr old) on my partners employers policy for 10 months from the day he started with this company until the day his employment ended. The employer did not resign our membership from their policy until the 22nd of September (employment ended on the 27th of August) and therefore Discovery told me that I could not change anything until the employer resigned us from their policy. Eventually when they did resign us, they instructed Discovery to move the medical aid into our personal capacity however the resignation was backdated and cancelled with no warning - shock horror, no medical aid for the whole month of September. When I contacted Discovery numerous times to get it re-instated and moved over to my employers profile, I was told that this can only be done from the 01st of a Month - at this stage there had been a week of back and forth with different forms to fill in we were at the end of September and therefore our medical aid would be effective on the 01st of October. When the 01st of October came, no correspondence from Discovery - I contacted them numerous times every single day to find out what the wait was and every time I phoned it was for a different underwriting requirement - They never ever tell you that they have an additional underwriting requirement - it is your responsibility to contact them and ask what the delay is. I spent over 2 hours on the phone with discovery of the course of 2 weeks filling in new forms, signing the forms, re-dating the forms to be told that actually I have to fill in the medical history form - SERIOUSLY!!!!! Your consultant told me that I don't have to because we were on a Discovery Medical Aid up until 2 weeks ago!!! It is not my problem to give you medical history when you should have it from our previous membership!!!! I fill in the form, send it through on Wednesday the 9th of October and on the 10th of October phone again to find out that now they require medical records from my Cancer Treatment 23 years ago!!!! Yes 23 years ago! Are you kidding me??? From Joburg General? On Friday the 11th of October one of the New Business Supervisors Jason Bass promised to assist me that day if I re-signed forms but no surprise - no help! After emails and phone calls - he is never available!!! Eventually when Aysanda helped me (she had helped me the previous week for 45 minutes trying to fill in Medical Air History on the system) she phoned Underwriting to ask how they expect me to get record from Johannesburg General from 23 years ago - they decided to send me an acceptance letter with a 3 month waiting period... Now please explain Discovery - what the hell is the 3 month waiting period for??? Because I had cancer and can't get the records? You make me feel like a ******** because I have a "Pre-existing" condition??????? Do you think that I still have cancer 23 years later?? Or are you just trying to find an excuse not to pay out for medical treatment which is why I have medical aid?? That is theft! I have been on Liberty Medical Scheme and then Bontias before Discovery and I have NEVER has a waiting period app**** to me! If it wasn't for my company paying half of my contribution (as my partner is UNEMPLOYED) I would have told you to keep your "medical insurance" - this kind of treatment is DISGUSTING and the worst part is - now I have an acceptance - you feel it your right to back date it to the 01st of October???? My membership only started on the 15th of October AND I have a 3 month waiting period therefore why should I pay a full months contribution for the time your untrained agents took to sort my case out??? As for Jason - pathetic excuse for a supervisor - Aysanda did more for me than anyone did!!!! I am absolutely DISGUSTED and feel HUMILIATED!