Discovery: the only discovery here is bad service!

I app**** for medical aid in mid Aug 2015. I was provided my Condition of Membership on 21 Aug 2015. Info used to impose underwriting conditions were taken from answers incorrectly taken when app form was completed. Conditions excluded does not even exists. Provided information to get some clarity. One of which was claim recon dating back to 2010. detail of this and all other info provided, should be on file but will fwd if required again. query was escalated on 25th. feedback was promised by 26th. nothing. Called this morning to find out progress, advised that consultant is on leave. nothing has been done. when other consultants assist, they will call back, but never do. Promises are made but not kept. A whole week passed and the answer is still the same as it was on the 25th. Whilst typing this complain, A consultant called to advise that it has been escalated....AGAIN!!! I have discovered so far that this in Discovery's jargon means, nothing is going to happen for another week. Is this how new cust are treated? Or is it cause I pointed out that no one is reading the answer sheet? I would like some answers to my questions today.<br>