Discovery, the one hit wonder

Apparently the only way to get Discovery's attention is to complain on HP or social media?

My query remains unresolved. I've submitted info requested. Received generic feedback. Sent a follow up and still haven't heard back. On June 30th I rep**** to my original complaint here on HP. unsurprisingly, no contact as yet.

My mom's claims remain unpaid. Your staff are full of empty promises of feedback. Even your so called escalations team cannot give me direct contact info. When I submitted the lom, I had to send it to your general email which was addressed by a consultant who clearly didn't look at the history of the query.

If you want clients to leave, you're doing an excellent job of showing them their worth.

Beyond disappointed.