Discovery- the moneymaking scheme

<p>The disgusting service behind the money making scheme - DISCOVERY. </p> <p>This has been the most unacceptable service I have received and a long term patient of discovery! Shame on me for upgrading my medical aid as all they want is money! </p> <p>Last year my medical savings were depleted and after numerous blood tests. The last blood tests amounted to R3610 and some change. On my discovery app which is forever being advertised on television ... now makes me wonder why. Cause it's so damn pathetic.</p> <p>Anyway, this application showed me that I was in my self payment gap which was R1900. Which I towards the R3000 and the rest would have been claimed from discovery. The last 2 weeks in December , I needed glasses and was advised that I still had an amount in my self payment gap... which you can imagine I was mad at. I therefore called and was told my self payment gap is now closed and there is no further payments. But my optometrist bill was reversed however your *********** staff and managers didn't advise of any such. Today, I get an SMS stating that I owe discovery R1556.00!!!!! So this is the breakdown of how much I contributed to this ****** money making scheme for a service that should be providing a service for sick people! Possibly ones that are dying too! Surprised they not asking us to pay for dying as well! I mean I wouldn't put it Pass them as this shows how pathetic they are! As a 24 year old chronic patient that could possibly die... this is absolutely disgusting and pathetic and appalling as to how greedy this organization is. </p> <p> </p> <p>I want a MANAGER that can possibly explain why the customer service so pathetic as I sent proof of payment for this on the 23 December 2016!!!! </p> <p> </p> <p>Just note, as an unemployed individual , I think that this is absolutely disgusting!!! Despicable and unimaginable for such a big organization! </p> <p> </p> <p>A very unhappy and disappointed patient! </p> <p>Miss Reddy </p>