AG
Asif G

1 reviews | Active since Apr 2024

14 Jun 2018, 10:15

Discovery, that your healthcare system is *****

I have been a member of discover for well over 2 years. They aren't very well aware of my banking details and have no issue with the monthly debit order. I recently had to go for surgery and have filed a claim to discovery which I was to be aided for, I was told that the money would be reimbursed on the 11th June. I called discovery to enquire what the issue was and the lady I was speaking to had told me that they had sent a cheque. I find this very strange as my broker had told me that they do not send cheques. I will definitely be changing my medical aid as this is ****************. I recommend that you stay bed you far away from Discovery as they simply didn't pay out my claim and the people at the call center don't know what goes on so they make up faulty excuses.

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Replies (2)
Discovery Health
Discovery Health's reply14 Jun 2018, 10:31
Official

Dear asif-gani

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply18 Jun 2018, 15:01
Official

Dear asif-gani

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team