Discovery technical error on maternity benefit on app

Good day.

I am writing this review very frustrated with Discovery health medical aid. On the 18th of April i phoned discovery about my pregnancy benefits as i only found out that i was pregnant, the lady advised me to register my maternity benefits on the app. I registered my application on the app as advised, my pregnancy profile reflected as activated on the app. I went to my gynae on the 30th of April. I got a shock when my gynae confirmed that the claim was not paid.

On the 04th of June i called Discovery Health to find out what is happening with my gynae's claim, Nwabisa informed me that on their side they cant pick up that i activated my maternity benefit. Nwabisa informed me that i do qualify to be covered for maternity. She requested my log in details for my app for her to ensure that the maternity benefit is indeed activated on my app. She logged in and confirmed that it active. She advised me to take a screenshot of my app on my maternity benefit and email them to *** which i did on the 05th of June. Nwabisa took my

10th of June, i called Discovery Health again as i did not hear anything from them, a lady named Slindile advised me to resend the documents to *** and *** explaining my enquiry in full, i did that. On the 11th of June i got an email from Thembelani Mkhohliso confirming that my enquiry was received and escalated to their technical department and will be resolved within 3-5 working days and Nwabisa will contact me...

18/06/2019 i called Discovery Health checking how far is my enquiry, a lady called Busisiwe requested new info for her team leader to escalate it to the technical department in order for them to resolve the matter within 3-5 working days again. Had i not called discovery no one would have called and requested missing info to help them resolve the issue within the timeframe stipulated on the email i received on the 11th. Now i must wait another 5 working days hoping my enquiry is indeed attended to.

20/06/2019 i called again because i had no feedback from the so called team leader a lady by the name of Ayanda put me on hold for over 17 minutes to confirm if the team leader by the name of Muhamed Khan escalated the enquiry or not as it still unresolved from their side.I mean i have to call Discovery and hold forever for my enquiry to be not resolved. No one is bothering to communicate to confirm if my enquiry is still in process or won't be resolved.

I was supposed to have gone for my next appointment with my gynae, i can't because i am owing him and i definitely dont have funds to pay for my dr's bills and blood test that are suppossed to be run. I feel discovery is playing with my baby's health as i need to go for regular check ups and get medication from my gynae.