Discovery... Teaching one how to discover their bad side!

I am 1 step closer to cancelling my policy with you people and starting a drive of many more cancellations from various other clients.

On the 5th (Fifth) of April 2023, a submission was made for a claim. It was declined due to a Nappi and ICD 10 code not being present on the form. Fair enough, I then got the Dr to put the said codes on the document and resubmitted. Again, declined apparently due to the fact that my medical aid details were not on the said document. Why do you people have databases and human beings working from your waste of glass building in Sandton if they can not even take 5 seconds to match that up to my profile? Or are you people just simply looking for a reason not to pay, like you have done before with a previous claim... I expect a call by no later than mid day 19 (Nineteen) April 2023, or i will cancel my policy and believe me, I will make sure many more cancel!