sH
semone H
1 reviews | Active since Jan 2013
11 Jun 2021, 08:17
Discovery takings their own time in cases of emergencies
Hi my sister abigail fritz tried to obtain authorization for my mom to see a specialist. this has been ongoing for more than a month. My mom needs to see a specialist as she has a cyst in her neck and after countless of emails and phone calls to discovery. All they said to abigail was its being reviewed its being checked. Discovery authorization forms states it takes 2-4 working days and more than a month later, there is nothing.
My sisters medical aid number is ***, the auth is for Belinda Fritz. Yesterday when we called the consultant said its with the review team. They were suppose to call my sister after 12 yesterday and no phone call. Why must my mom be in agnozing pain when she has medical aid. My sister contact number is ***. Just sort this out. its stupid that something like this takes 10 years to resolve. We all have jobs and cant always afford to hang on the phone all day everyday.
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Replies (6)0
Replies (6)
Discovery Health's replyOfficial
11 Jun 2021, 10:37Dear Semone F
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply11 Jun 2021, 10:37
Official
Dear Semone F
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
sH
semone H's updateReviewer Update
14 Jun 2021, 10:32I am still awaiting a response from Discovery. My sister called again this morning and the authorization request is still at the review department. What are you guys doing not authorizing people request for important procedures. Really, your slowness is a huge embarrassment when there are more important things to worry about. I want a phone call now with regards to the outcome. I want a response now today still. Call my sister, the owner of the medical aid with a regards to an outcome. Its serious. Every single day she called using her airtime to call the 0860 number . Its pathetic. You have no remorse for being gentle and compassionate about the urgent in this matter. Her number is ***
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semone H's update14 Jun 2021, 10:32
Reviewer Update
I am still awaiting a response from Discovery. My sister called again this morning and the authorization request is still at the review department. What are you guys doing not authorizing people request for important procedures. Really, your slowness is a huge embarrassment when there are more important things to worry about. I want a phone call now with regards to the outcome. I want a response now today still. Call my sister, the owner of the medical aid with a regards to an outcome. Its serious. Every single day she called using her airtime to call the 0860 number . Its pathetic. You have no remorse for being gentle and compassionate about the urgent in this matter. Her number is ***
sH
semone H's updateReviewer Update
14 Jun 2021, 15:11We have yet to receive a call from discovery. When can we have a call from them. It is very urgent that this get dealt with. I am so gatvol of Discovery for taking forever in just providing authority to see a specialist. What the hell is the review team doing????
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semone H's update14 Jun 2021, 15:11
Reviewer Update
We have yet to receive a call from discovery. When can we have a call from them. It is very urgent that this get dealt with. I am so gatvol of Discovery for taking forever in just providing authority to see a specialist. What the hell is the review team doing????
Discovery Health's replyOfficial
17 Jun 2021, 10:26Dear Semone F
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply17 Jun 2021, 10:26
Official
Dear Semone F
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
sH
semone H's updateReviewer Update
21 Jun 2021, 11:12I nor my sister abigail fritz has not received an email regarding the outcome of the authorisation. Please revert back on email. It’s crazy how this stuff is taking so long
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semone H's update21 Jun 2021, 11:12
Reviewer Update
I nor my sister abigail fritz has not received an email regarding the outcome of the authorisation. Please revert back on email. It’s crazy how this stuff is taking so long
sH
semone H's updateReviewer Update
24 Jun 2021, 06:12This is a follow up on my complaint against Discovery medical aid. The person who deals with complaints called on Saturday and advised my sister abigail will have feedback by Wednesday. It is now Thursday and still no response on whether my mom authorisation was approved or night... Do you not take the urgency in this matter? Does she have an approval or not.?
sH
semone H's update24 Jun 2021, 06:12
Reviewer Update
This is a follow up on my complaint against Discovery medical aid. The person who deals with complaints called on Saturday and advised my sister abigail will have feedback by Wednesday. It is now Thursday and still no response on whether my mom authorisation was approved or night... Do you not take the urgency in this matter? Does she have an approval or not.?