Discovery suspension of medical aid and vitality

Very very disappointed with Discovery Medical Aid and it's Vitality. Both my medical aid and vitality rewards got suspended without Discovery speaking to me first. Only received a notification that my service is suspended due to nonpayment at which as a member I am not aware of. Why do you suspend the medical aid without consulting the member? Why would you require contribution from a member while the medical aid is as a result of Employer's benefit? Why is the billing manager/consultant/discovery make such decisions without consulting a member first? Very disappointed with Discovery!!!!