Discovery Sucks,Consultants need urgent training

I received an email on the 7th of April with two doctor claims and two pharmacy claims that was going to be paid out to me, it was for consultation for the 20th of Jan 2015. I called Discovery on the 8th advising them my banking details on their system needs to be updated. The consultant made me go online and update my details as he said this was the fastest way and payment will go to the new account. Since then I called Discovery 6 times trying to find out where this payment is all the consultants and even a team leader places me on hold for 10- 20 minutes then promises to call back with feedback but no one ever does. I received a claim that was processed in Feb but the claim for Jan seems to have vanished and every one has a new story. For a company that prides its self on quality your service sucks. Please send your consultants and teamleaders on training as telephone etiquette is lacking also advise your guys not to make promises that they can not keep. I am extremely dissapointement in your customer service to date I still have no feedback also please listen to the call recordings and do something to fix your company.