DISCOVERY SUCKS AGAIN AND AGAIN AND AGAIN AND AGAIN

Discovery's service sucks again!!! 33 minutes to query an account of which more than 20 minutes was just holding on to speak to a call centre agent! Turns out the claim was captured incorrectly by Discovery staff. Firstly I think you should employ competent call centre agents so calls can be dealt with quick and efficiently. Also why introduce HEALTH ID if it cannot give you a reference number to go to theatre ???????? You are wasting our time!