Discovery sucks

Once again I have to complain here because the call centre is totally useless. PLEASE TRAIN YOUR STAFF !!!!!! I HAVE BEEN ASKING FOR YEARS NOW Called in this morning to get a call reference number since (it is dentistry) for my patient to go to theatre.

I was told I have to use HEALTH ID to get the number which I did. I downloaded the virtual quote but the wording on this quote contradict the purpose of the quote.

It says the quote is not an authorisation and is not a guarantee of payment which I understand. No where does it say that the quote reference number is to be used to get admitted.

NOT ALL OF YOUR MEMBERS KNOW THAT YOU DONT AUTHORISE DENTISTRY IN HOSPITAL ANYMORE!!!!!!!!!!!!!!!!!!!!!!!

So I get the virtual quote done and the member is still going to call Discovery to get an auth number because of the wording on the quote.

I then call the call centre to bring this to their attention and I am told the quote wording will have to go on review. Sounds like I am dealing with Government who has to talk about things for years before maybe fixing it

You are wasting all of our time.