Discovery Sucks

I called the call centre 2 weeks ago to apply for medical aid. I call today to check on the progress and get told that the agent made an error and did not process the documents. How is that my fault !!<br> <br> I now have to wait for them to sort out this issue which means my medical aid may not start on the 1st of October. Discovery this is unacceptable. Please don't make your problems my problems.<br> <br> I need you to do the following asap<br> 1) Discipline the idiot that made the error<br> 2) Do not give him any commission for my purchase<br> 3) Ensure my medical aid is ready to start by no later than the 1st of October.<br> <br> It is not my fault your hire *********** fools<br> <br> Thx