Discovery stole R12000 and my membership is not activated

I am so distraught as a member of DIscovery Medical Aid. Myself , son and mom has been with them for years and this is how they handle their clients. First you for me to make payment when South African Airlines declares bankruptcy. Then because i missed almost 3 months of payment. I make payment of R12000 for the months i missed. I Called the contact centre on the 14 July . The agent advise i can still make payment and it wont be a problem.

The 3 August I went to the Discovery walk centre to enquire why my plan was not activated. They informed me that it has been cancelled and my R12000 without my knowledge was used to pay outstanding medical bills. There was no call from Discovery make a payment arrangement. No one could i assist. I asked for a refund of my R12000 and they wont do that either.

I want my membership reactivated because your professional consultants advised me i will have my member. Check my call conversations and all of them advised my membership will be activated.

I will go to social media and expose the the heartless culprits providing false information . Medical aid is so expensive and for me to pay R12000 and you dont evens advise the status of my payment is insane.

I just want my membership activated please. I was one day late . The walk in center manager advised that i will get a call from underwriters on friday and up to now, not one consultant has spoken to me. For a diverse corporate company, you lack human empathy and lack providing the correct information. I expect this to be resolved immediately.