Discovery stole my money

On SUNDAY (2 August 2015) a debit order went off my FNB account in the amount of R5818 with a reference of: Disc Prem E***. My discovery premiums are managed by the company I work for and have been since 2010.<br> <br> I phoned FNB about this debit order on MONDAY morning to confirm that it was in fact Discovery. I then spoke to Discovery helpdesk and was connected to Selroy in the finance department. He assured me that he will phone me back that same day to resolve the matter. I explained to Selroy that this matter is of utmost importance as FNB will dishonor any deductions etc. and penalize me for having a negative balance.<br> <br> Needless to say that Selroy never phoned me back and I attempted to contact him on TUESDAY morning but was told by Shay to hold on, 20 minutes later I hung up without Shay or Selroy getting back to me.<br> <br> This is pathetic as Discovery has caused me to be in a financial disposition and has seemingly made no attempt to treat this matter with any sense of urgency.<br> <br> Could someone competent from Discovery please resolve this error ASAP!