Discovery still refuses to pay.

Discovery health, how i cannot wait to end my relationship with this company. they do not consider their customers needs yet they too quick to collect premiums every month. In 2016 when i was pregnant, they did not pay for my blood tests, nor did they pay all of the doctors during my emergency c-section. I had to settle that, at no problem i did.

So i was hospitalized this year again from the 22/05/2018, to the 23/05/2018, they did not settle all of the amount again, the hospital is charging me an amount of R2275.80, which i now need to settle. This is becoming a norm, so each time i am hospitalized there should be amounts i need to pay for as discovery needs authorizations regarding my hospital admissions, what happend to client and doctor confidentiality?

On the 10/08/2018 @ 18:32 pm i received an email from Discovery stating that they will be settling the amount on the 15/08/2018. To my surprise, they still did not do that, instead i have emails from the hospital stating that i owe them. In my 5 years of being with Discovery and even adding my daughter, how am i supposed to continue being a customer if everything that is being claimed for must be settled by me, it is called medical aid for a reason, i cannot wait to part and take my loyalty elsewhere, where i would be considered as a customer and not a debt settler.