Discovery still not getting back to me

Item: Discovery Health
Rating: 1
Author: Pieter-Jan Hoon

Discovery called me after my previous Hellopeter complaint asking me to mail them documentation which I did. they acknowledged my mail and advised that they will feedback within 3-5 working days. it has now been 8 working days again with no communication. Why do I keep needing to chase Discovery for my claim? I have absolutely no problem with Momentum and I will be switching soon.

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

23 Apr 2024, 06:54

Dear Pieter-jan H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply23 Apr 2024, 06:54

Official

Dear Pieter-jan H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

23 Apr 2024, 16:05

Dear Pieter-Jan H

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply23 Apr 2024, 16:05

Official

Dear Pieter-Jan H

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Pieter-Jan Hoon's updateReviewer Update

24 Apr 2024, 09:37

You did get in touch with me, and sent me attachments with passwords on it, I told you I cannot open the attachments and the passwords do not work and you mailed me back saying you are not aware of my application, this is very frustrating dealing with you.

Pieter-Jan Hoon's update24 Apr 2024, 09:37

Reviewer Update

Discovery Health's replyOfficial

25 Apr 2024, 17:03

Dear Piter-Jan H

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply25 Apr 2024, 17:03

Official

Dear Piter-Jan H

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team