Discovery still has a long way to go

I was so not happy with discovery health. Their call center line didn't go through. I have been calling for 2 consecutive days. I only got through because somehow I ended up at sasolmed and a nice lady assisted me to get through to discovery and at the sametime helped to save money and airtime. Thank you Sasolmed. I think discovery health needs to either think about employing more people on the call center or have a time limit to call center calls. This is not one. Worse part is that I was calling for something they claim should be doable on the app 🙄. I was trying to nominate a new GP and the app wasn't responding then I got redirected to the website and was still struggling. There is a lot that they need to fix. So far they are a one star, medical aid. We're talking about people's lives here and discovery is not taking this very seriously.