DISCOVERY *****S MONEY FROM ESTATES

My father-in-law passed away and we have been trying to obtain a refund of overpaid membership fees - all relevant documentation and notifications were submitted - three times - as they only accept it from the Executor!!!<br> <br> We have subsequently been attempting to have the refund due to his estate paid by Discovery - it seems they only reconcile one part of the account though - the part where the estate owes them money... NOT!!<br> <br> They don't seem to reference and index documentation because someone asked me for the same stuff again today - almost six months later!!<br> <br> And nobody bothers to mention in five months that they need permission from the Executor to change banking details. We are only told after we called to follow-up on the refund after almost 8 weeks of NOTHING from Discovery. <br> <br> Every other large institution accepts bank statements or proof of account from the bank....<br> <br> They don't TELL you they can't pay because the banking details have to be changed officially! Apparently, keeping people guessing is acceptable customer service standards....<br> <br> So, after almost six months - no refund!! <br> <br> Moral is that Discovery JUST DON'T WANT TO PAY!! FOR ANYTHING!!! EVER!!