Discovery *****ing money...again!

Good day

Please bare in mind im 32 weeks pregnant and do not have time for all this stress.

Essentially all my specialist benefits are depleted due to duplicate claims.

I need to have the duplicate claims reversed urgently or i will not be able to attend my next antenatal scan.

I have one advisor of Discovery telling me that discovery deducted a claim in both maternal benefits as well as my specialist benefit 0 therefore this needs to be reversed.

I have another advisor of Discovery telling me i need to contact my Gynae as the codes are wrong - but when i look on my portal - the codes seem fine. What is actually going on here.

You would need to do a full recon of all my claims from 1 Jan 2020 till now to see where it has duplicated because i cant understand why all my benefits have been depleted.

This is not the kind of stress i need, and is making me realise that 2021 i will hopefully be changing medical aids - this service and communication is ridiculous.

I pay medical aid for a reason.