PZ
Pieter Z
1 reviews | Active since May 2011
21 Apr 2022, 15:07
Discovery starts their claw-back tactics again
Discovery has once again started with their nonsense to reverse claims that were previously approved. They claim money but neglect to provide the reason, who the service provider was, and when? They treat their members like *********. Their e-mail is from a "No-reply" address, so there is no easy way to correspond with them. Very unprofessional.
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Replies (3)PZ
Pieter Z's updateReviewer Update
21 Apr 2022, 17:44So, Discovery responded to my e-mailed rely to their e-mailed claim. They apparently don't want me to use e-mails??? Hey? They can, but I may not. Who the hell do they think they are?
They suggest I should click on a self service link on their website or send them a WhatsApp.
Why should I type my query on a small screen and how do I attach reference documentation from my PC to a WhatsApp.
They are clearly not interested in working with their clients, but rather choose to marginalise them as it suits them. Another example of big business trampling on those who pay for its existence! Pathetic!!
Just look at their trust index on Hello Peter: just over 2.5 out of 10. FAIL!
They suggest I should click on a self service link on their website or send them a WhatsApp.
Why should I type my query on a small screen and how do I attach reference documentation from my PC to a WhatsApp.
They are clearly not interested in working with their clients, but rather choose to marginalise them as it suits them. Another example of big business trampling on those who pay for its existence! Pathetic!!
Just look at their trust index on Hello Peter: just over 2.5 out of 10. FAIL!
PZ
Pieter Z's update21 Apr 2022, 17:44
Reviewer Update
So, Discovery responded to my e-mailed rely to their e-mailed claim. They apparently don't want me to use e-mails??? Hey? They can, but I may not. Who the hell do they think they are?
They suggest I should click on a self service link on their website or send them a WhatsApp.
Why should I type my query on a small screen and how do I attach reference documentation from my PC to a WhatsApp.
They are clearly not interested in working with their clients, but rather choose to marginalise them as it suits them. Another example of big business trampling on those who pay for its existence! Pathetic!!
Just look at their trust index on Hello Peter: just over 2.5 out of 10. FAIL!
They suggest I should click on a self service link on their website or send them a WhatsApp.
Why should I type my query on a small screen and how do I attach reference documentation from my PC to a WhatsApp.
They are clearly not interested in working with their clients, but rather choose to marginalise them as it suits them. Another example of big business trampling on those who pay for its existence! Pathetic!!
Just look at their trust index on Hello Peter: just over 2.5 out of 10. FAIL!
Discovery Health's replyOfficial
22 Apr 2022, 07:03Dear Pieter V
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply22 Apr 2022, 07:03
Official
Dear Pieter V
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
04 May 2022, 16:04Dear Pieter V Please check your emails for final feedback from us. Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply04 May 2022, 16:04
Official
Dear Pieter V Please check your emails for final feedback from us. Regards
Discovery Health Servicing Team
Discovery Health Servicing Team