Discovery staff with no respect for their members.

This service level does not even deserve one star. I have for the past 2 weeks try to phone DHMS for a claims query. The line just go dead. So I tried Whatsapp and speak to a so called live agent Veronica ( I am sure its a bot). What a joke we talking a life and death situation and Discovery laugh it off, more likely their useless staff. This Veronica bot is more interested in her ending shiff that trying to solve the problem. I would appreciate it if some call me to solve this stuff up.