Discovery staff have no clue what they are doing

Changed plans from last year to this year. New plan kicked in today. Just also happens to be the day I thought I was having a heart attack so I went to the emergency room. Just to find out my medical aid is not active and I need to pay cash before they will assist me. Well done Discovery, you messed up again. Time to start employing people who know what they are doing. Already complained last week about your call centre staff not knowing what they are doing, nothing was done.