Discovery sort out please

I moved my wife over as a dependent - Discovery then messed everything up and it has taken almost a month to date to sort out, and I am still struggling to get anywhere. Obviously there is no communication system-wise, or team-wise between vitality, Insure, and health. A day after moving my wife over as a dependent - she lost everything. Mo medical aid, and she got an e-mail saying her vitality and car insurance had been cancelled. Turns out someone had used the wrong ID number and used this ID number for her - despite us sending over copies of ID documents etc. But since this mistake no one can fix the issue. I have spoken to call center agents numerous times and every time I get . "Will be fixed in 48 hours" and a month later we still have no idea what is going on. We cannot get any sort of coherent explanation and every dept is so siloed that none of them have any idea what the other is doing. The latest is that she is not the policy holder for her car insurance, after we have been complaining that her insurance is still not showing up on her Discovery app- how on earth did this happen just by moving her over as a dependent on the health side?

Please Discovery - sort yourself out. How can you have all these different teams with no intermenadiatry between them who knows what is going on between all of them, for one? And how can you mess someone around so badly that she cannot even get her chronic meds any more, she is not even picked up on the systems at the doctors, or the pharmacy. What happens if we are in an emergency? Does the hospital take our word for it that she has medical aid despite not being picked up by their systems? We both know this wont happen, and we both know you wont care either - sort this out please