DISCOVERY - SORT OUR YOUR DEBIT ORDERS

Since March we had to put my daughter on her own medical aid and since we have done that its been endless problems. Especially with the debit order NOT GOING OFF. Today is the 4th of September and again the debit order did not go off, every month I am having problems with this. And when she needs to see a doctor or be admitted it is a problem due to NO FREAKING PAYMENT!!!!! And who's fault it this??? The money is in the account but nothing is deducted, this is always the problem and every month I have to phone them, and make a manual payment!!!! Can they just confirm whether I should make a manual payment every month or what???? These calls to them every month is costing me a fortune!!!!! Can they refund me call costs???? Tired of this nonsense with Discovery