DISCOVERY - SOMETIMES LESS IS MORE - JUST BE SIMPLE AND EMAIL US THE LETTER

I received an SMS from discovery Health Medical Scheme saying they sent me a letter about changes to the cover of chronic medicine from January 2024. Login and view your letter on their website. go to Medical aid then Manage your health plan and then view your recent interactions. So i did that. I then went onto a page that stated the following :

» Technical Error Sorry, this service has a technical problem at the moment. Please try again later. We’re working hard to solve the problem to give you the excellent service you expect. If the problem persists, please contact the call centre on ***.

Please note: You do not need to provide the error reference below to the call centre.

Error ***-***

So why do they not test their services properly before sending out messages to all the customers and making them waste their time? Why do they not just email them a normal letter and make their life a lot easier? Sometimes when a company tries to get to sophisticated it just does not work and in the long run becomes much harder and more tedious to get anything done. Also I am not bothering to try to phone in to complain about this as the staff member will not know what I am talking about and will not be able to assist and I do not want to waste any more of my time. So by posting here will hopefully get me my letter quicker. Thank you.