Discovery- so disappointed- totally de-personalised

My father passed away Mother has dementia Trying to get consent for myself to assist my mother, ensure she has cover Need her to be the main member- declined.. really? Our hearts are broken but still need to ensure mom is ok and has cover Sent main member application forms Separate forms for Consent to act on her behalf Explained this all on an email No contact with a human being.. just a first mail saying they cannot find my patents on their system Next mail to say my request is denied But no one to speak to.. no actual intervention No one i can phone Im disappointed that the likes of this hugely successful company treats a matter like this in this way Clearly just after the money Not any of the other companies i had to contact did this.. their personal touch was great.. an immediate phone call to assist me Discovery im disappointed again.