DB
Dee B

1 reviews | Active since Sept 2016

12 Dec 2022, 15:38

Discovery sneaking in increases any time during the year

I see that on 1 October you increased my medical aid contribution. I do NOT give you permission to do this in the middle of the year - I don't care what you did during covid. You used to give a premium increase in January of each year and I have the choice to downgrade my medical aid plan before 31 December if I wish. This way you are probably sneaking in increases by confusing your members by increasing willy nilly during the year.

0
Replies (2)
Discovery Health
Discovery Health's reply13 Dec 2022, 06:43
Official
Dear Dee B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
 Regards
 Discovery Health Servicing Team
Discovery Health
Discovery Health's reply13 Dec 2022, 15:34
Official
Dear Dee B 

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team