Discovery SmartPlan FAIL

At the end of 2015 YOU marketed a new plan called SmartPlan. When I had to make my choice of plan for 2016 I consulted with YOUR sales rep that initially provided me with the SmartPlan brochure and despite some hesitation from YOUR rep as she was not totally informed about the plan I decided to opt for this plan as it seemed to be a good option for my needs and budget.<br> <br> The rep did not have a list of GP's yet but if my GP had the Discovery issued tablet and was on the Discovery network, she should be on the new plan. Great was my surprise when arriving at GP yesterday to have my monthly scripts issued that she was not 'on the plan and that I had to pay for the consultation and medicine. FAIL. I had trouble due to the user unfriendliness of the discovery app to find a smartplan GP. FAIL I eventually find one and visited him this morning. I had to provide him with my whole history, explained why I wanted him to issue my script etc. He did not really seemed very certain about how smartplan worked. FAIL. I had to pay R100 not R50 FAIL. Got to Clicks only to be told that none of the medicine prescribed was approved FAIL. I am at the point of cancelling my Discovery plan - very upset