Discovery slipping in customer care. Not seemingly worried about customers' health. MedExpress demise related

Struggling for days to get hold of MedExpress via the Discovery website...NO feedback or follow-up!! Then used the WhatsApp service and after quite a while to get someone, had to hear MedExpress will be closing down...no more deliveries. What happened to communication with paying customers? Expecting meds to be delivered, but Discovery does not care about that. Very disappointing