Discovery slams phones down in ear repeatedly...

Item: Discovery Health
Rating: 1
Author: Danja K

Can Discovery maintain a telephone call without slamming the phone in my ear ? I have been trying to get authorization, to no avail. And despite promises, you have still failed to give me feedback on my other complaints.

I wont recommend your "star" top of SA broker, either.

Helpful (0)

Replies (3)

Danja K's updateReviewer Update

23 Jan 2022, 09:55

Discovery tells me to get authorisation 48hrs before surgery of 3-4 hours. How do I book the anesthetist in time ? How do I pay him upfront to secure his services ? Or do I just have the operation with no anesthetic ? How empathetic, Discovery. Will you pay for trauma counselling after surgery ? Or do I need authorization for that too ?

Danja K's update23 Jan 2022, 09:55

Reviewer Update

Discovery Health's replyOfficial

24 Jan 2022, 07:13

Dear Danja K

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply24 Jan 2022, 07:13

Official

Dear Danja K

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

24 Jan 2022, 13:45

Dear Danja K

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply24 Jan 2022, 13:45

Official

Dear Danja K

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team