Discovery shows no mercy to their clients

Very disgusted and disappointed in this medical aid. My 6 week post c-section check up should have come from my maternity benefit, but Discovery refused to pay for my appointment because my appointment date was a week later than 6 weeks. After explaining to them numerous times that this was out of my control and also subject to the availability of my gynaecologist, Discovery refused to give me any grace in allocating payment for my bill. Imagine having to pay for shortfalls of outstanding hospital bills and be surprised with another unexpected doctor's bill - rightfully this appointment was part of my maternity benefit. Discovery only cares about money and not their customers. I escalated this query to different departments stating my grievances and just feel so disregarded and overlooked. I am a regular paying customer and currently in my postpartum. This has just all added to my stress. Things need to change with this medical aid. This is beyond unfair and leaves a sour taste in my mouth. I am honestly reconsidering continuing with them. I might as well put the monthly premium I would pay them into a medical savings for myself because their lack of empathy and assistance is beyond me.