Discovery shocking service continues...

I have been waiting on a claim query since early May! I finally got a call from your management on Friday with a promise they would follow up on why I have experienced such delays. I have not heard from them since. They advised me that in fact I had to call standard bank to do the recall myself. I have called standard bank, stayed on their line and spoken to one of their amazing consultants who after discussing with three of her seniors assured me that discovery would have to do the recall and not me. They said they would never request me to do the recall. So here I wait again for an answer from discovery and my claim which has been outstanding since early May. It seems that this is the only way I actually get discovery to call me. So please do!