1 reviews | Active since Jan 2018
DISCOVERY - SHOCKING BEHAVIOUR
I joined Discovery in 2014 until January 2024, with a one year break in between. I was unfortunately not in a financial position to pay my premium at the end of January 2024, due to unemployment. My medical aid was withdrawn by Discovery at the end of March 2024. In April 2024, I contacted them to reinstate my medical aid as I was employed again. I was told that in order to reinstate my medical, they needed 4 payments, which totaled around R35,000-00. I did not have this money and asked what else i could do. I was told that I would have to do a whole new application, which I understood and went ahead with the application. I had informed the consultant of my previous membership and reason for withdrawal and told her that the medical history for myself, my partner and our son would be on their system. Long story short, I started getting various WhatsApp messages asking about certain conditions for all three of us. I was then called by a consultant to ask the same questions that were asked on the WhatsApp link sent to me. I again explained to the consultant that I had been a member until January 2024 and all medical records would be available on their system. This went on and on and I eventually emailed Discovery letting them know that i was aware that they were trying to find as as many conditions as they could to exclude us for a 12-month period and that they should just do whatever they felt necessary without wasting my time with all the questions. The very next day, I received their offer of cover with loads of exclusions for myself and my partner and even my 21 year old son was being excluded for conditions he had never had. One of my exclusions was hypertension, which is quite comical because i suffer from hypotension?? They pretty much went back on their records and i would assume checked every single doctor's visit, and excluded us for anything that may have been suspected. but the best part is that after i signed and accepted their ludicrous terms, they then sent an email wanting further information on my "conditions" and let me know that my partner's application had been sent to forensics?? This is all on the back of giving us 12 month exclusions when we re-joined them around 3 years ago. On joining them at that time, i let them know that i had previously had neck and back fusions, which they did not exclude then but suddenly have given 12 month exclusion on now. in fact, anything to do with neck and back pain has been excluded. What is the point of having a medical aid if NOTHING is covered?? I am so disappointed in the way that this has been conducted and honestly do not want medical cover from a company like this. Its all about money for them and what they can avoid paying for!!!
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Please check your emails for feedback from us.
Regards Discovery Health Servicing Team
Please check your emails for feedback from us.
Regards Discovery Health Servicing Team
