SK
Silvia K

1 reviews | Active since Oct 2009

26 Nov 2019, 13:31

Discovery Sharks

11 Days ago Dr. Goldburgh sent in a request to preaurthorize me for an Iron infusion. My iron profile is very low and apparently I actually have no more reserves. In order for me to be able to get well quicker she asked Medical Aid to authorize this procedure. After countless phoning I eventually got the answer I did not want. Discovery will not do this procedure via Hospital plan and I would have to pay everything out of pocket. Can someone at Discovery please explain to me why I pay Medical Aid? I have not abused this scheme and when I need help I am told - SORRY. You need to pay this out of pocket. I need to have scopes as well and some how I have a feeling this will be rejected as well. It seems to me that the medical aid wants me to really get ill and then they are prepared to pay for a very long hospital stay. Where as if I go for this procedure it might be minimum

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Replies (2)
Discovery Health
Discovery Health's reply26 Nov 2019, 13:37
Official
Dear Silvia

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply28 Nov 2019, 14:10
Official
Dear Silvia

We have responded to your query.

Regards
Discovery Health Servicing Team