MV
Mike V
1 reviews | Active since Oct 2009
30 Jun 2020, 14:31
Discovery Service Very Disappointing
Hello Discovery On 25 June 2020 I sent the following request to healthinfo(at)discovery.co.za Historical statement: Period 1 March 2019 to 29 Feb 2020 In the past I was always able to download an historical statement but have forgotten how I did it. Please assist. Many thanks, Mike I received a response from Noluyolo Kwanini which was meaningless as is so often the case these days.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
01 Jul 2020, 09:24Dear Mike V We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's reply01 Jul 2020, 09:24
Official
Dear Mike V We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
01 Jul 2020, 10:37Dear Mike V
We have responded to your query. Regards Discovery Health Servicing Team
We have responded to your query. Regards Discovery Health Servicing Team
Discovery Health's reply01 Jul 2020, 10:37
Official
Dear Mike V
We have responded to your query. Regards Discovery Health Servicing Team
We have responded to your query. Regards Discovery Health Servicing Team
MV
Mike V's updateReviewer Update
01 Jul 2020, 21:16Thank you for resolving my query Diven. Much appreciated. Perhaps your front line agents can be encouraged to escalate queries that they cannot answer instead of provoking the ire of your members by responding with useless info.
MV
Mike V's update01 Jul 2020, 21:16
Reviewer Update
Thank you for resolving my query Diven. Much appreciated. Perhaps your front line agents can be encouraged to escalate queries that they cannot answer instead of provoking the ire of your members by responding with useless info.