YN
YOLANDE N
1 reviews | Active since Aug 2009
26 Nov 2020, 16:52
DISCOVERY SERVICE SUCK
I have been trying to change my banking details on Discovery's website but it keeps on giving me an error. Called Discovery when to someone's voicemail. IF I CALL I NEED TO TALK TO A PERSON NOT A VOICE MAIL !!!!!!!!!!!!!!!!!!!!! The service is really not great at all.
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Replies (2)
Discovery Health's replyOfficial
27 Nov 2020, 08:29Dear YOLANDE We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Regards Discovery Health Servicing Team
Discovery Health's reply27 Nov 2020, 08:29
Official
Dear YOLANDE We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Regards Discovery Health Servicing Team
YN
YOLANDE N's updateReviewer Update
27 Nov 2020, 15:14I have called to get an authorization number for a patient to go to theater for next week Thursday. Got told by pre-authorizations that they can old authorizations for anything after Monday - how is this possible? I know that Discovery will be asking for additional documentation for this case so if we dont start the process today there might not be enough time to get the auth number before Thursday
YN
YOLANDE N's update27 Nov 2020, 15:14
Reviewer Update
I have called to get an authorization number for a patient to go to theater for next week Thursday. Got told by pre-authorizations that they can old authorizations for anything after Monday - how is this possible? I know that Discovery will be asking for additional documentation for this case so if we dont start the process today there might not be enough time to get the auth number before Thursday