Discovery - service shocking

Discovery South Africa I am absolutely shocked at your service. I wouldn’t even want to give you a 1 star rating. My GP activated my sports injury benefit on Monday and after numerous calls between myself, Discovery & my GP, my sports benefit is still not activated. Three days later my benefit is still not activated. I’ve been with Discovery for literally my whole life & now that I’ve changed from a dependant to a main member a month ago, Discovery needs to now review my benefit which shouldn’t take longer than a day. I’m not a new member - surely your processing/review team can pick that up? Now I need to sit in pain and my GP having to constantly waste her time and follow up with you.