Discovery service is really bad

In an age where customer service is key, Discovery loses the plot in professional mode. They continue to suspend memberships with no client contact. They do not get to correspondence on time. Proof of payment is emailed on the day of payment. Payment is made using the reference number they have provided. They make it really difficult for you to speak to an agent on the phone or via other chat channels like WhatsApp. When proof of payment is provided to an agent, they don't allocate the ancillary payments. Doesn't look like anybody is looking at the bank statement.