Discovery service is a disgrace.

This monopoly of a medical aid called discovery have a useles system in assisting clients. I have been calling them for days wanting assistance. Useless IVR system talking nonseess and making me wait on the line for over 25 minutes till I ran out of airtime .. this has been happening for days.i wasted over 200.00 on airtime trying to get help .. no one calls back . The WhatsApp chat is *******. I wish our laws can change arround medical aid schemes and new players come to the market. They behave like this becouse of the failures of of regulations as it's like monopoly as they are the big fish and can give us clients a horrible service and we are paying our monthly contributions these rich people who run this monopoly .