Discovery service heading down the drain.....

Awaiting feedback for over a month?? Query remains unresolved with promises of feedback, however nothing to date.

April 4th, called and emailed covid results. No feedback to questions asked in my email. Follow up call on April 21st, spoke to Nkosinathi wrt outstanding claims, still awaiting his promised call back with feedback. Ref ***.

The whatsapp bot service doesnt recognise most questions asked. The webchat service conveniently cuts off. The app chat is delayed and your chat agents seem less interested in helping. When I call your CC, I can never spend under 30 mins on a call.. constantly asked to hold, transferred to the incorrect depts etc etc and most often, my call is dropped and I have to call back.... what has happened to your service??????