1 reviews | Active since Oct 2014
DISCOVERY SERVICE DISGUSTING!!!
Discovery do not respond to queries and then try to take all your money when the service they provide is DISGUSTING! I logged a call on 26th January 2015 attempting to pay them an outstanding contribution for December 2014. nobody responded. Now the mail me and say I owe practically double because they have reversed all my December payments. Why didn't they respond in January and I would have paid the instalment. I have been on the phone for an hour and a half today trying to explain what happened as I transferred onto my husbands policy effective end December. They don't listen, the attitude is bad and then the last one has the cheek to say \well I cant help you with your query"SO WHO CAN DISCOVERYR???? I am prepared to pay the outstanding contribution"
Thank you for your comment.
As discussed your financial advisor is assisting you with your query however should you need our assistance you may contact us directly. Please accept my sincerest apologies for the manner in which your query was addressed and be assured I am addressing this internally to ensure this does not happen going forward.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
As discussed your financial advisor is assisting you with your query however should you need our assistance you may contact us directly. Please accept my sincerest apologies for the manner in which your query was addressed and be assured I am addressing this internally to ensure this does not happen going forward.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir