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Mohammed M

1 reviews | Active since Jul 2020

06 Mar 2023, 17:08

DISCOVERY **** SERVICE

I have been trying to get Discovery to honor the Chronic medication for my plan for months. The doctor sends thru the duly completed forms on the 25th Jan and i resend on the 14th Feb. Discovery deny receiving the forms (twice...sent to their email address on the forms). Been making follow up calls, 27/2, 03/3, 06/3 and zero progress. Resent the forms DIRECTLY to the call centre person on 27/2, still NOTHING.

They basically taking our money and not providing the service that we pay for - i have had to pay for the last two months for meds they should have covered per my plan

0
Replies (1)
Discovery Health
Discovery Health's reply07 Mar 2023, 06:22
Official
Dear Mohammed M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards 
Discovery Health Servicing Team