KW
Kirsty W

1 reviews | Active since Aug 2020

17 Sept 2020, 11:00

Discovery sees cancer as cosmetic and wont pay claim!

I submitted my claim in June of this year for Skin cancer treatment I underwent. This is the exact same claim I had to process in 2019, and following a fight with Discovery in 2019 (and they eventually paid out), i was sure to submit all supporting documentation, along with Pathology reports proving the diagnosis. First my claim was rejected, and I have since made approx 8 calls to discovery, and my dermatologist to try and gather new Nappi codes as Discovery is now seeing part of my treatment as cosmetic... I have proved it is cancer, yet Discovery still find a reason to not find my claim valid... I have had multiple calls, and still no resolution... I would appreciate if someone can sort this out once and for all, so I don't have to spend another hour on hold on my own account, just to get nowhere slowly... Time to change medical aids!

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Replies (2)
Discovery Health
Discovery Health's reply17 Sept 2020, 11:04
Official
Dear Kirsty W
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply17 Sept 2020, 16:07
Official
Dear Kirsty W
 
We have been in touch with you to answer your comments.
 
Regards 
Discovery Health Servicing Team