DISCOVERY ************

Good day to all those whom are with Discovery medical aid. Please note that they are a company that have staff that are *********** and rude.I was retrenched from work and due that I had to cancel my medical aid.Upon sending many emails to have someone from client services contact me to cancel my medical aid eventually a lady by the name of Anika Botha called me to assist with the cancellation.During the conversation I had made clear and know to the consultant that I have been retrenched and need to cancel further more due to there being no funds in my account please ensure that a debit will not go of my account of which she assured me that no premium will be deducted as I called before their mag tape is run for the month as my account will be in excess and bank charges will accure.To my surprise Discovery debitted my account with no funds in the account and now my account is in excess .I received a call after 4 emails being sent from the beginning of the month when the debit went unpaid and this call being received only today the 18th of December only to tell me they cannot refund my bank charges as i still owe them a premium for 1 month of cover where to my acknowledgement from the emails and sms sent to me to tell me my membership was suspended.how can I still owe them if I did not have cover and the medical was cancelled please help me understand .I want my bank chargers reversed and the money that was left in my account for my account to stay open reversed.i have asked to speak to a manager which was a Solomon that called me and then spoke to a Chris Scholts or supposed to be higher i authority ,who was rude at the end of our call and put the phone down while speaking to him to ask him to confirm my email address. I feel that staff are rude and just want to get the client of the phone as quick as possible and be rid of and that certainly is not a professional at all.i did ask Chris for the recording and he refused so I will be takingt this matter to the health ombudsmen to rectify the wrong.i urge you who are considering Discovery to think twice as they tell you that your membership is cancelled but still what to take money.i am truly very upset with Discovery and their lies.