Discovery ****

My daughter has been a member on Momentum Health from August 2014 up to the 31 December 2018. (Uninterrupted)

We cancelled with Momentum Health effective the 31 December 2018 with the intention of joining Discovery Health with effect from the 1st of January 2019.

I contacted Discovery in the 1st week of January 2019 and explained that I need to put my dayghter on the Discovery scheme with effect from the 01 January 2019. I were told that because Im applying still before the 7th of January 2019 this should not be a problem. They contacted my daughter to do the application telephonicly. SHE DEFINITELY STATED IN THE APPLICATION FORM THAT SHE HAD A COLLARBONE OPERATION DURING 2018 WHILE WITH MOMENTUM AND THAT SHE INTENDED REMOVING THE PLATE DURING 2019.

In response, Discovery advised that there will be a waiting period of 3 months in respect of Operations but she will be covered for any emergency procedures.

When I contacted them later in January expressing my concern that the monthly premium did not go off my account I was told that membership will only be effective from the 01 February 2019, thus extending the waiting period to the 1st May 2019 and not 1st April 2019 as originally expected.

Although in my opition, unacceptable we agreed for them to finilise the application and she received her Membership Certificate effective the 1st February 2019. First payment of +- R2 412.00 also went off on the 1st of February 2019.

Today my daughter whent to the GP because of flue and the medical bill was declined by Discovery because of a GENERAL waiting period of 3 months on any doctor visits.

This implies that we will continue with paying +- R7236.00 in premiums BEFORE she will have access to any for of Medical benefits, including her Medical Savings plan of which R1809.00 forms part of the total contribution over 3 months.

I believe this is totally ********* conduct by Discovery and almost constitute a level ***** and plain theft from there side.

WHAT DOES A COLLARBONE OPERATION GOT TO DO WITH A VISIT TO THE GP FOR FLU OR A COLD????

They are fully aware that they now have us in a position that makes it very difficult for us to now move to another M/A, seeing that we already paid the 1st premium and now out of pocket R2400,00 that we would properbly loose if we should change and the fact that we are now more than a month without medical aid that will probably force the next M/A to also apply a waiting period.

Please be aware of this ************ dealings by Discovery.