WC
Willard C

1 reviews | Active since Nov 2010

22 Mar 2018, 14:56

Discovery says die and look for network hospital

I had an emergency which needed me to be hospitalised immediately, I went to Waterfall Hosp and got treatment. I had to go under an MRI scan which they paid and they are unfortunately refusing to pay for my hospital admission on the reason that I was supposed to use a hospital in their network when the was an emergency. I have queried and the asked me to get motivations which I did and they are still declining my claim. Seriously speaking I am wondering when one is at a stage of life or death do you have the luxury to look for a hospital to get treated. if there are any medical aids with better offerings please do contact me I m on my way out of discovery immediately

0
Replies (4)
Discovery Health
Discovery Health's reply22 Mar 2018, 15:02
Official

Dear Panashe

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply26 Mar 2018, 12:37
Official

Dear Panashe

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

WC
Willard C's update09 Apr 2018, 14:20
Reviewer Update
Discovery has not complete their investigation still unresolved
Discovery Health
Discovery Health's reply10 Apr 2018, 13:45
Official

Dear Panashe

Once your query is resolved. We will provide you with final feedback on an email.

Regards
Discovery Health Servicing Team